Quality management

ECTS: 3

COURSE OBJECTIVES

1. The evolution in the approach to the problems of quality, established the concept of TQM (Total Quality Management).
2. Standards, certification and integration of quality management systems, environmental protection, occupational safety and information security.
3. Methods and tools for quality improvement.
4. Learning outcomes: skills and competencies: understanding of basic concepts, patterns and problems of quality management problem solving quality management.

COURSE CONTENT

1. Principles of quality management
   • Kaizen
   • Zero defects
   • Avoiding mistakes
   • Teamwork
2. Quality Management Tools
   • Traditional tools of quality management
   • Modern tools of quality management
3. Design methods for quality
   • QFD
   • FMEA
4. Methods of teamwork
   • Brainstorming
   • Quality Circles
5. ISO Standards
   • Application of the principles of quality management in the enterprise