Customer service in tourism

ECTS: 5

COURSE OBJECTIVES
Knowledge Practice customer service skills (in written, phone and face-to-face situations).

COURSE CONTENT

• Customer service skills – to deal with customer situations;
• Demonstrating selling skills in travel and tourism;
• Issues and complications of delivering quality customer service;
• Provision of customer service and its benefits – activity;
• Demonstrate selling skills in travel and tourism contexts – activity;
• Consumer attitudes and travel patterns.